Please contact us for any questions, purchases, personalized orders, etc., via the contact form.

1. Payment Policy

As all garments are individually made to measure, Maison Severine Tran requires full payment (100% of the total order value) in advance, prior to production.

Once payment has been received, we will provide you with detailed instructions to submit your measurements, after which the bespoke tailoring process will commence.

Please note: As each item is personalised to your specific requirements, we do not accept cancellations, returns, or exchanges once payment has been confirmed.

2. Submitting Measurements

Following successful payment, Maison Severine Tran will send you comprehensive guidelines to assist you in taking and submitting accurate body measurements.

Customers are fully responsible for the accuracy of the measurements provided.

We regret that we cannot be held liable for any fit issues resulting from incorrect or imprecise measurements submitted by the client.

3. Production Timeline

Maison Severine Tran will begin creating your design within 2 to 3 working days after receiving your complete and accurate measurements.

Please note that during public holidays or peak periods, processing times may be extended. In such cases, we may temporarily pause new orders if our production schedule reaches full capacity.

4. Shipping and Delivery

Shipping fees are calculated separately and are to be covered by the customer.

Delivery times may vary depending on your location and the chosen courier service.

Please be advised: In cases where delivery is unsuccessful and the parcel is returned to us, any additional costs incurred for re-shipment will be the responsibility of the customer.

Maison Severine Tran is committed to delivering only the highest quality creations, handcrafted by skilled artisans with exceptional care and attention to detail.

Each piece is a one-of-a-kind work of art, designed to accompany you through your most cherished moments.

We sincerely thank you for your trust and support.

Maison Severine Tran

Designed in Paris

Representative Office – Ho Chi Minh City

Worldwide Shipping Available